FAQs
Shipping, returns, payment and contact hours for orders from annexcs.com, answered directly. Anything else, the contact form reaches the team, not a queue.
Shipping and delivery
How much does shipping cost?
It depends on the weight of your order and the destination country, and it is shown on the cart page before you pay. Within Malaysia it starts at $1.80 for up to 4 kg; Singapore starts at $5 for up to 1 kg. We ship to 14 countries across Asia Pacific; for anywhere else, or for very heavy orders, request a quote.
Where is my order shipped from?
All orders ship from our warehouse in Selangor, Malaysia.
Which courier delivers my order?
Usually Aramex, depending on the destination. The full list is on our courier partners page.
How long does delivery take?
As a guideline: Malaysia and Singapore 3 to 5 working days; Philippines, Indonesia and Thailand 3 to 7 working days. Shipments outside Malaysia can need a customs declaration, which adds time. If the date is critical, get in touch and we can usually find a way to meet it.
Do I need to sign for my order?
Yes. Couriers cannot leave a consignment without a signature. If that is a problem, get in touch and we will work something out.
Are there extra charges on delivery?
The price you pay covers the goods, tax and shipping. If a courier asks for import duty or local taxes before delivering, contact us and we will sort it out with you.
If something is wrong with your order
My order arrived wrong or incomplete. What should I do?
Call +60 10-9000 448 or email support@annexcs.com with your order number and we will put it right. Product photos are taken with care, but manufacturing batches and screens vary, so a colour can differ slightly from what you saw on screen.
Can I return or exchange something?
Yes, within 14 days, as long as the items are unused and in resaleable condition. Send us your order number and we will arrange it.
Who pays for return postage?
In most cases the customer covers return postage, and we recommend a tracked service. If sending it yourself is difficult, get in touch for a collection quote.
An item is faulty. What should I do?
Send us your order number, a short description and a photo of the fault, and we will arrange a replacement or a refund.
Payments
What payment methods do you accept?
Visa, Mastercard and American Express credit and debit cards, plus Apple Pay and Google Pay, processed by Stripe.
Which currency do you charge in?
US Dollars (USD), the currency our corporate merchandise is priced in. If your card is issued in another currency, your bank converts at its own rate and may add a fee.
Getting in touch
When can I reach you?
Monday to Friday, 9am to 5pm Malaysia time (GMT+8), excluding Malaysian public holidays and the period from Christmas Eve to the day after New Year’s Day. Outside those hours, send a message and we reply when we are back.
Still have a question?
Send it through the contact form or WhatsApp and someone on the team replies.