Access Denied
IMPORTANT! If you’re a store owner, please make sure you have Customer accounts enabled in your Store Admin, as you have customer based locks set up with EasyLockdown app. Enable Customer Accounts
FAQs
Frequently Asked Questions (FAQs)
Shipping & Delivery
Q: How much will the shipping cost be for my order?
A: Shipping is calculated and displayed to you at checkout depending on what’s in your order and where it’s being delivered to.
Q: Where will be my order being sent from?
A: All of our orders are shipped from our warehouse in Selangor, Malaysia.
Q: Which courier should I expect my order to be delivered with?
A: Depending on your destination, we usually use Aramex for most of our shipments.
Q: How long does it take for my order to reach me?
A: This can vary depending on where the delivery is being made to. As a guideline only, the following delivery timescales are often observed. If delivery time is critical, do get in touch and we can usually find a way to meet your deadline.
Malaysia: 3-5 working days
Singapore: 3-5 working days
Philippines: 3-7 working days
Indonesia: 3-7 working days
Thailand: 3-7 working days
Kindly expect delay in deliveries during the global covid-19 outbreak and shipment may incurred import tax or required declaration that causes delay.
Q: Will I need to sign for my order?
A: Deliveries will need to be signed for and couriers are unable to leave consignments anywhere without a signature. Should this be an issue, get in touch and we can try and work something out for you.
Q: Will there be any additional costs to pay on receipt of my order??
A: All shipment paid has included the tax and shipping cost. Should the courier ask you to pay for import duty or other local taxes on the goods before allowing them to be delivered, please contact us and we will assist you to sort that out.
A: Shipping is calculated and displayed to you at checkout depending on what’s in your order and where it’s being delivered to.
Q: Where will be my order being sent from?
A: All of our orders are shipped from our warehouse in Selangor, Malaysia.
Q: Which courier should I expect my order to be delivered with?
A: Depending on your destination, we usually use Aramex for most of our shipments.
Q: How long does it take for my order to reach me?
A: This can vary depending on where the delivery is being made to. As a guideline only, the following delivery timescales are often observed. If delivery time is critical, do get in touch and we can usually find a way to meet your deadline.
Malaysia: 3-5 working days
Singapore: 3-5 working days
Philippines: 3-7 working days
Indonesia: 3-7 working days
Thailand: 3-7 working days
Kindly expect delay in deliveries during the global covid-19 outbreak and shipment may incurred import tax or required declaration that causes delay.
Q: Will I need to sign for my order?
A: Deliveries will need to be signed for and couriers are unable to leave consignments anywhere without a signature. Should this be an issue, get in touch and we can try and work something out for you.
Q: Will there be any additional costs to pay on receipt of my order??
A: All shipment paid has included the tax and shipping cost. Should the courier ask you to pay for import duty or other local taxes on the goods before allowing them to be delivered, please contact us and we will assist you to sort that out.
What if my order wasn't correct?
Every so often mistakes do happen, but we do our best to fix them and correct any issues you may have. If you have noticed that we have made a mistake with your order, please contact us on +6010-9000 448 or email us at support@annexcs.com and we will look into it. Please include your order number at all times when emailing customer services.
We take great care with our product photography to make sure that we are providing you with pictures that accurately and fairly represent the products we sell.
However, due to inconsistencies in the manufacturing of some products, and inconsistencies in how different computer screens reproduce colours, unfortunately we cannot guarantee that the product you receive will look exactly the same as you see on your computer screen.
Refunds/Returns
You are required to return the goods within 14 days of cancellation, as stated here. Please contact us as soon as you can about any returns you may want to make and we will do our best to accommodate your request, within reason and where possible.
Q: I’d like to return/exchange something I’ve bought. What should I do?
A: Drop us a line and we can usually arrange the return of most products within 14 days as long as the items are in unused re-saleable condition. If you could include your order number when getting in touch it will help us to arrange your return as quickly as possible.
Q: Will you collect my return from me or do I have to post it back to you?
A: Except under certain circumstances, the cost of return postage has to be covered by the customer. We’d recommend sending all returns by a tracked service. We can collect if sending the return yourself is difficult, get in touch if you would like a quote.
Q: One or more of my items has developed a fault. What should I do?
A: Drop us a line and we will arrange a refund/replacement for faulty goods. If you could include your order number, a brief description of the fault and a digital photo of any visible issues when getting in touch, it will help us to resolve the problem as quickly as possible.
Payments
Q: What payment types do you accept?
A: We accept all major credit/debit cards.
Q: Can I pay in another currency?
A: Our site only accepts payments in USD. For other currencies a conversion fee may be applied by your financial institution.
Other Things
Q: I can’t get through to anyone on your helpline?
A: Our team work processing and dispatching your orders Monday to Friday between 9am and 5pm (GMT+8), excluding Public Holidays in Malaysia and the whole period from Christmas Eve through to the day after New Year’s Day. Outside of these hours, drop us an email and we’ll get back to you as soon as we’re back in the office.
Other Useful Information
In case your question isn’t answered here, check out some of our more extensive policy pages below or drop us a line.
Contact Us
Privacy Policy
Terms & Conditions
Invalid password
Enter
